Privacy Policy

Our website address is https://flaxsox.com/.

Contact: info@flaxsox.com
Address: 20 Wenlock Road, London N1 7GU, UK

Information we collect

When you place an order, contact us, or use our website, we may collect information needed to process your order and respond to your request. This can include your name, email address, billing and shipping address, phone number, order details, payment status, account details, and messages you send to us.

How we use your information

We use your personal information to process and deliver orders, take payment, provide customer support, respond to enquiries, prevent fraud, comply with legal obligations, and improve our website. We only use your information for marketing where you have given permission or where the law allows it.

Our lawful bases

We process order and account information because it is needed to fulfil our contract with you. We may also process information to comply with legal obligations, for our legitimate interests in running and protecting the store, and with your consent for optional marketing or non-essential cookies where consent is required.

Sharing your information

We do not sell your personal information. We may share information with service providers where needed to run the store, such as payment processors, delivery companies, website hosting, security, analytics, and email providers. We may also share information where required by law.

Cookies

Our website uses cookies and similar technologies to keep the site working, remember choices, support shopping-cart and checkout features, understand site performance, and improve your experience. Where required, non-essential cookies are used only with your consent.

How long we keep information

We keep personal information only for as long as needed for the purposes described above, including order fulfilment, customer support, accounting, tax, fraud prevention, and legal record-keeping requirements.

Your rights and contact

You can contact us about your personal information at info@flaxsox.com. Depending on where you live, you may have rights to access, correct, delete, restrict, transfer, or object to the use of your personal information. Where processing is based on consent, you can withdraw that consent.

If you are in the UK and have a data-protection concern, you also have the right to complain to the Information Commissioner’s Office.